COVID-19 Policies + Procedures

GYM IS CLOSED DUE TO NEVADA COUNTY PURPLE TIER COVID-19 RESTRICTIONS. 90-MINUTE LAP SESSIONS ARE NOW AVAILABLE AT THE LAP POOL FROM 6AM-7:30PM, AND THE REC POOL IS OPEN FROM 2-5:30PM. 


As the COVID-19 pandemic continues, operations at Trout Creek Recreation Center have been adjusted in strict accordance with the Centers for Disease Control and Prevention and the California Department of Public Health. Thank you for exercising caution when using Trout Creek Recreation Center.


HOURS OF OPERATION

Open Daily
Gym | Closed
Lap Pool | 6AM-7:30PM for 90-minute lap sessions, subject to change*
Recreation Pool | 2-5:30PM for 90-minute sessions, subject to change

Please note: If signing up when the Lap Pool has 10 reservations available, you may be swimming in the REC Pool.

Holiday Hours:
Christmas Eve, December 24:  Lap Pool | 6AM-5:30PM | Rec Pool 2PM-5:30PM for 90-minute sessions
Christmas Day, December 25:   Lap Pool | 12-5:30PM for 90-minute sessions
New Year’s Eve, December 31: Lap Pool | 6AM-7:30PM for 90-minute sessions


REC CENTER RESERVATION + ACCESS PROCEDURES

Your safety is Tahoe Donner’s number one priority. To ensure your safety with adequate social distancing and to maximize your opportunity to enjoy the Trout Creek Recreation Center during this unprecedented time of COVID-19, access to this facility will TEMPORARILY require reservations and be limited in both volume and duration. Trout Creek Recreation Center will be divided into service areas, and reservations will be required for each service area.

Service areas available:

  • Lap Pool
  • Recreation Pool

Service areas unavailable:

  • Gym (fitness and strength equipment)
  • Changing Area
  • Spas
  • Steam room
  • Sauna
  • Showers
  • Lockers
  • Fitness classes
  • Swim lessons
  • Playground
  • Kid’s Club
  • Basketball court

COVID-19 TROUT CREEK LAP POOL AND REC POOL RESERVATION DIRECTIONS:

  • LAP POOL RESERVATIONS available from 6AM-7:30PM | Reservations required for anyone wanting to use the Lap Pool
    • Reservation duration: 45 minutes through October 31; 90 minutes starting November 1
    • Please note: If signing up when the Lap Pool has 10 reservations available, you may be swimming in the REC Pool
  • RECREATION POOL RESERVATIONS available from 2-5:30PM starting November 1 | Reservations required for anyone wanting to use the Rec Pool
    • Reservation duration: 90 minutes starting November 1
  • Before each reservation period, all service areas will be cleared and all equipment, surfaces and furniture will be sanitized
  • Reservations can be made up to two days in advance
    • MEMBERS: Reservation window opens at 8AM two days prior
    • GUESTS: Reservation window opens at 12PM two days prior
  • Limitations: Members can book reservations for up to eight members on their property, plus up to four guests
    • Guests can book reservations for up to four people
    • One reservation time per day; no back-to-back or multiple reservations per day
  • Trout Creek SERVICE AREA Access Fees:
    • Members with paid Rec Fee: $0
    • Members without paid Rec Fee, ages 7 and older: $9
    • Accompanied guests, ages 7 and older: $11
    • Unaccompanied guests, ages 7 and older: $16
    • Children 6 and under: $0
    • Fees subject to change
    • THE ACCESS FEE APPLIES ONLY TO THE AREA FOR WHICH YOU MADE YOUR RESERVATION.
      • A reservation for the Rec Pool does not grant you access to the Lap Pool, and vice versa
  • All reservation sales are final – no refunds; please check the weather forecast before you make a reservation
  • Reservation no-shows may result in the association restricting your ability to make reservations in the future
  • Reservation policies may change

MAKE RESERVATIONS AT SHOPTD:

  • Visit shop.tahoedonner.com to make your reservation
  • All reservation sales are final – no refunds; please check the weather forecast before you make a reservation
  • Log into your existing account OR follow the directions to create a new account:
    • Members: If creating a new account, you will need your member number that can be found on your member card; if you experience issues, please contact Member Services at info@tahoedonner.com or (530) 587-9400, ext. 0
    • Guests: Create a new account by clicking “My Account” in the top right corner, then “Create New Account” and follow the prompts
  • Once logged in, click the “Pool” selection from the drop-down menu under the photo on the ShopTD home page
  • Select which service area you would like to visit (Lap Pool, Rec Pool, etc)
  • Select day of desired reservation up to three days in advance, then click “Search”
  • Choose desired time for your visit
  • Select the product(s) you would like to purchase
  • Select the quantity of the product(s) you are purchasing
  • Complete the check-out process
  • For technical or account problems, please email info@tahoedonner.com or call (530) 587-9400, ext. 0

RESERVATION ARRIVAL PROCESS:

  • Arrive for your reservation no earlier than five minutes ahead of time
  • Members with reservations MUST present a valid member photo-ID card or mobile pass for each member reservation; one card per person, except children ages 6 and under
    • Member accompanied guests MUST be accompanied by a member at the front counter
    • Unaccompanied guests MUST present one valid transferable guest card per four unaccompanied guests at the front counter
  • Any incorrect access products purchased will be corrected at the gate after all other patrons are permitted access. At that point, the staff person will assist you in updating your reservation and/or collecting appropriate fees. IF NO REMEDY CAN BE MADE, THE STAFF PERSON MAY ALSO DENY ACCESS.

PLEASE REMEMBER THESE ARE TEMPORARY COVID-19 POLICIES. WE ARE WORKING HARD TO PROVIDE SAFE AMENITY ACCESS TO AS MANY MEMBERS AND THEIR GUESTS AS POSSIBLE.

PLEASE BE KIND TO THE FRONT-LINE STAFF AS WE ALL DO OUR BEST TO ENSURE YOUR SAFETY AND ENJOYMENT DURING THESE UNPRECEDENTED TIMES.


TROUT CREEK RECREATION CENTER ENTRANCE, CHECK-IN + EXIT

  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • When entering and exiting Trout Creek, please wear a mask.
  • Line up along the ADA ramp running in front of the Gym side of the building. Arrive no more than five minutes prior to your reservation.
  • Members and guests will need their member card or guest cards to enter the facility.
  • Once checked in, members and guests will proceed to the service area, maintaining appropriate social distance and staying to the right side of any hallway area.
  • To exit, please stay to the right as you leave the facility.
  • There will be no loitering at the Trout Creek Recreation Center prior to and after access.

RESTROOM USAGE, WATER FOUNTAINS + TOWELS

  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • Restrooms will be open and available for use, but please practice social distancing as we are asking that only one person at a time utilize the restroom. Please wash and/or sanitize your hands before and after entering and exiting the restroom. Also, the wearing of face masks in restrooms is suggested, as the flushing of toilets and urinals can aerosolize particles.
  • The water fountain for drinking will be unavailable for use.
  • The water bottle filling station will be operational. Please use your key, a pencil or something other than your finger to activate the dispenser. If you use your finger, please wash your hands or use available hand sanitizer.
  • You must bring your own water bottles to Trout Creek. No loaner, paper or plastic cups will be available on site.
  • Bring your own towel, as sweat towels will be available for Gym users only when open. NO LARGER TOWELS WILL BE PROVIDED.

TROUT CREEK GENERAL ACCESS RULES

  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • Please always practice social distancing while enjoying the facility.
  • Always practice social distancing while working out, entering and exiting the facility, on access paths and in the parking lot.
  • Do not leave any trash, clothing, equipment or personal belongings behind, as these items will most likely be disposed of if left behind.
  • Follow best hygiene practices. No spitting or snot rockets are allowed anywhere at Trout Creek at any time. Please bring a tissue, towel, hanky or old t-shirt if you feel the need to engage in these activities.
  • Do not handle any other person’s belongings.
  • Please remember to not touch your face once you have entered the Rec Center unless you have washed your hands or used either your own or the provided hand sanitizer.
  • Wearing a mask at all times is required.

GYM RULES

  • As of November 17, 2020, the indoor gym area of Trout Creek Rec Center is closed due to Nevada County purple tier COVID-19 restrictions. The Lap Pool and Rec Pool remain open at this time. The below rules apply when the gym is open.
  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • Always practice social distancing while in the facility.
  • Follow best hygiene practices. Wash/sanitize hands frequently, avoid touching eyes, nose or mouth and cough or sneeze into your elbow.
  • During this time Trout Creek will not be providing loaner exercise equipment like mats, foam rollers, BOSU balls, medicine balls, resistance bands and jump ropes. Please bring and leave with your own equipment. Any personal items left behind will be thrown out.
  • Cleaning equipment before and after use is mandatory.
  • If you observe someone failing to follow these procedures, please report it to the front desk staff.
  • Staff will give you a 15-minute warning prior to the end of your session.
  • No showering or locker usage will be available.
  • Failure to follow these procedures may result in loss of amenity usage privilege.

RECREATION POOL RULES

  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • Bring your own towel. No shower/swim towels will be provided.
  • During this time, Trout Creek will not be providing loaner equipment like goggles, sunscreen or towels. Please bring and leave with your own items. Any personal items left behind will be thrown out.
  • Remove the clip from any deck furniture you use or touch and place in the dirty bin. This indicates to guests and staff that this piece of furniture is being used. Do not sit on or use any furniture that does not have a clip attached to it.
  • If you observe someone failing to follow these procedures, please report it to the lifeguard staff.
  • Exit through the main lobby doors on the right side at the end of your session. Staff will give you a 15-minute warning prior to the end of your session.
  • No showering or locker usage will be available.
  • Failure to follow these procedures may result in loss of amenity usage privilege.

LAP POOL RULES

  • If signing up when the Lap Pool has 10 reservations available, you may be swimming in the REC Pool.
  • If you or someone in your group are exhibiting symptoms of COVID-19, do not use the facility.
  • Bring your own towel. No shower/swim towels will be provided.
  • During this time, the Rec Center will not be providing loaner equipment like goggles, sunscreen or towels. Please bring and leave with your own items. Any personal items left behind will be disposed of.
  • Remove the clip from any deck furniture you use or touch and place in the dirty bin. This indicates to guests and staff that this piece of furniture is being used. Do not sit on or use any furniture that does not have a clip attached to it.
  • Follow best hygiene practices. No spitting or snot rockets are allowed anywhere on the pool deck at any time. Wash/sanitize hands frequently, avoid touching eyes, nose or mouth and cough or sneeze into your elbow.
  • Two people maximum per lane. Stops between lap sets must take place at opposite ends of the pool from one another.
  • If you observe someone failing to follow these procedures, please report it to the front desk staff.
  • Staff will give you a 15-minute warning prior to the end of your session
  • Showering or locker usage will be available.
  • Failure to follow these procedures will result in loss of amenity usage privilege.

ACTIVITIES REGISTRATION LIABILITY WAIVER AND RELEASE

Click here to view our 2020 Activities Registration Liability Waiver and Release.