Office hours are from 8 a.m. – 5 p.m. every day.
*Thanksgiving and Christmas Day, Member Services will be open from 8 a.m. – 2 p.m.
Located in the Northwoods Clubhouse, the member services team is here to assist you with your needs. The Member Services office provides assistance to Tahoe Donner homeowners with the goal of helping them enjoy all that the association has to offer with a minimum of hassle. Tahoe Donner’s Member Services strives to be the area’s leader in concierge and member services through providing customer service to every individual who interacts with our department. Our office takes customer service to the furthest extent possible.
Our staff is knowledgeable on Tahoe Donner Membership according to the Amenity Access Policy (pdf), Amenities, Special Events, and program details; as well as the surrounding areas. Need a recommendation on what to do or where eat? Call Member Services, we love helping our members plan their day.
We can also assist with orienting our new home owners and getting their membership established so they can immediately start to enjoy the great amenities Tahoe Donner has to offer!
Want to register your children for one of our great summer programs? Need assistance purchasing your golf or ski pass? Have a package you need shipped via UPS? Member Services can help with all of those items and more! Stop by and see us.
We look forward to seeing you and helping you enjoy your time at Tahoe Donner!