Member Services

MEMBER SERVICES IS NOW OPEN DAILY


Northwoods Clubhouse is now open daily from 8AM-5PM to members and the public with COVID-19 measures, including:

  • Face masks will be required indoors until State and County guidelines change.
  • Limited gathering and queuing indoors for services.
  • Routine sanitization and hygiene practices to continue.
  • Signage will be visible and assist members in directional flow and queuing.
  • Staff required to continue pre-shift temperature testing and log use.

HOURS OF OPERATIONS
8AM-5PM daily

SPECIAL HOLIDAY HOURS
Thanksgiving: Closed
Christmas Eve: 8AM-2PM
Christmas Day: Closed
New Year’s Eve: 8AM-4PM
New Year’s Day: 8AM-5PM


QUESTIONS?
• Visit our help center
Email us
• Call us: (530) 587-9400 

Located in Northwoods Clubhouse, the Member Services team is here to assist you with your needs. The Member Services office provides assistance to Tahoe Donner homeowners with the goal of helping them enjoy all that the association has to offer with a minimum of hassle. Tahoe Donner’s Member Services strives to be the area’s leader in member services by providing customer service to every individual who interacts with our department. Our office takes customer service to the furthest extent possible.

Our staff is knowledgeable on Tahoe Donner membership Amenity Access Policy (pdf), as well as all amenities, special events, and program details; plus the surrounding areas.

We can also assist with orienting our new homeowners and getting their membership established so they can immediately start to enjoy the great amenities Tahoe Donner has to offer.

Want to register your children for one of our great summer programs? Need assistance purchasing your golf or ski pass? Have a package you need shipped via UPS? Member Services can help with all of those items and more! Stop by and see us.

We look forward to seeing you and helping you enjoy your time at Tahoe Donner!

Donation Requests

Is your organization or initiative interested in receiving an in-kind donation from Tahoe Donner? Tahoe Donner is proud to support efforts that enhance both local and statewide communities, specifically those that have an influence on our local children’s educational opportunities, families and the environment in which we live.

For donation considerations, kindly fill out the application here and upload your letter requesting a donation. Tahoe Donner Association Member Services will review submissions and respond accordingly.