Your Guide to Member Verification

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VIRTUAL MEMBER VERIFICATION INFORMATION SESSION
Monday, April 6 at 5:30PM
Join the Tahoe Donner Member Services team for a live Verification Information Session on Monday, April 6 at 5:30PM. During this virtual event, we’ll walk you step-by-step through the member verification process, explain documentation requirements and answer common questions to help you get everyone on your account verified with confidence.

Register today!

Tahoe Donner’s Amenity Access updates require all Member ID Card holders to complete family eligibility verification by December 31, 2027. But why wait? Members who complete verification by June 30, 2026 will be eligible for special incentives — including potential prizes like:

• 2026/27 Ski Season Pass
• Tickets to Summer Concert on the Green
• A Ride-Along on a Snow Cat
• $200 Gift Card to The Lodge Restaurant & Pub
• Tickets to Wild West Fest and Fall Fest
• $250 Tahoe Donner Gift Card
• VIP Marina Experience for Four: lunch, a designated parking spot, equipment rentals, and VIP happy hour seating at The Beach Club Marina

The sooner you verify, the sooner you can enjoy uninterrupted access to Tahoe Donner’s private amenities — and the chance to win!

Our 2026 goal is to have 12,500 members verified this year!

WHY VERIFICATION MATTERS
Verification protects fair access for all members, accurate member records, and smooth entry at private amenities. Member ID Cards provide access to private amenities, including:

• Beach Club Marina
• Northwoods Pool
• Tennis + Pickleball Center
• Trout Creek Recreation Center

And access to member-exclusive pricing and discounts.

To ensure fair and consistent access, all members listed on a property must meet the qualifying family eligibility requirements under the Amenity Access Policy.

WHO NEEDS TO VERIFY?
All existing Member ID Card holders must submit verification documents by December 31, 2027 to maintain an active status.

In the meantime, if you:

• Add a new member
• Change a member
• Update family relationships

…verification is required at the time of the change.

WHO QUALIFIES FOR A MEMBER ID CARD?
Eligible individuals include:

• Property Owners (15% vested interest or greater on deed)
• Spouse or Domestic Partner
• Parent + Parent’s Spouse/Domestic Partner
• Child + Child’s Spouse/Domestic Partner
• Domestic Partner’s Child
• Grandchild + Grandchild’s Spouse/Domestic Partner
• Sibling + Sibling’s Spouse/Domestic Partner

Note: Children ages 3+ count toward your property’s Member ID Card allotment.

HOW TO COMPLETE YOUR VERIFICATION IN 3 SIMPLE STEPS
Step 1: Log In
Visit ShopTD and select “My Account.”
Review who is currently listed on your property.

Step 2: Gather Documents
Collect documentation that verifies qualifying family relationships, such as:

• For Owners: A photo ID that matches the deed on file.
• For children, siblings, and parents: Birth certificates linking them to the owner.
• For Spouses/Domestic Partners: Marriage certificates or domestic partnership certificates.

Additional documents that may also establish a familial relationship include:

• Adoption records
• Tax forms
• Insurance/Medical records
• Other official documents that establish the parent-child relationship

ACCEPTED VALIDATION DOCUMENTS LIST

Step 3: Upload Online
Complete the Member ID Card Verification Form and upload documents directly through the secure online portal.

DOWNLOAD THE MEMBER VERIFICATION CHECKLIST (PDF)

Frequently Asked Questions

• Do I need to go through the verification process if I am already a member?

  Yes, everyone who wants a valid Member ID Card will need to go through the verification process. This process ensures that all qualifying individuals have fair and secure access to Tahoe Donner’s private amenities. Verifying all members helps maintain accurate records and prevents misuse. This is a one-time process designed to improve the overall member experience.
• Who qualifies as a Member?

  Individuals must meet one of the following criteria:

  • Be an owner listed on the deed with at least 15% ownership.
  • Be an eligible “Owner Family” member as defined by the Amenity Access Rule, including:
    • Spouse or Domestic Partner
    • Parent and Parent’s Spouse/Domestic Partner
    • Child and Child’s Spouse/Domestic Partner
    • Domestic Partner’s Child
    • Grandchild and Grandchild’s Spouse/Domestic Partner
    • Sibling and Sibling’s Spouse/Domestic Partner
• What documents do I need for verification?

  To verify eligibility, official documents are required and may include:

  • For Owners: A photo ID that matches the name listed on the deed on file.
  • For Children, Siblings, and Parents: Birth certificates that link the individual to the owner.
  • For Spouses or Domestic Partners: Marriage certificate or domestic partnership certificate.

  Additional documents that may also establish a familial relationship include:

  • Adoption records
  • Tax forms
  • Insurance or medical records
  • Other official documents that establish the parent-child relationship
• What if I cannot find my child’s birth certificate?

  A birth certificate is the quickest and most efficient way to verify a familial relationship. However, other official documents may also be used to verify the relationship.

  Acceptable forms of documentation include:

  • School records
  • Medical records
  • Tax records
  • School registration documents
  • Health insurance documents
  • Other official documents that clearly establish the parent-child relationship.
• Do I need original documents?

  No. You may present copies of the required documents or upload them through our secure Member Verification Form. Original documents are not required.
• At what age must my child have a valid Member ID Card?

  Children ages 3 to 6 are eligible to receive a Member ID Card at no additional cost once they are verified on a property. However, these cards do count toward the maximum of 10 Member ID Cards allowed per property.

  Children age 7 and older are considered regular Member ID Cardholders and are subject to the same card limits and applicable fees. This means a fee will apply if they are cardholders #5 through #10 on the property.
• Can I verify in person?

  Yes, you are welcome to join one of our events for in-person verification, or stop by our office with all the copies of your verification documents.

  In-person verification can take up to 30 minutes, depending on the number of individuals being verified. If you complete the Member Verification Form in advance, Member Services will process the verification within 24 hours, depending on workload, and notify you when your ID cards are ready for pickup. This option allows you to avoid waiting in the office.
• How long does the in-person verification take?

  In-person verification can take up to 30 minutes, depending on the number of individuals being verified. If you complete the Member Verification Form in advance, Member Services will process the verification within 24 hours, depending on workload, and notify you when your ID cards are ready for pickup. This option allows you to avoid waiting in the office.
• What happens if I miss the deadline to verify my Member ID Cardholders?

  If verification is not completed by the deadline (December 31, 2027), Member ID Cards and associated amenity access privileges will be suspended until the verification process is completed.
• How do I know if I am already verified or not?

  Call Member Services at (530) 587-9400 ext. 0 or email them at info@tahoedonner.com.

NEED HELP?
Our Member Services team is here to support you! Call (530) 587-9400 ext. 0 or email them at info@tahoedonner.com.