Mailbox Cluster Units in Tahoe Donner

Rural mail delivery within the older subdivisions was made available decades ago in the Truckee region. At that time, the United States Postal Service (USPS) purchased and installed remote mailbox cluster locations in Tahoe Donner at the approval of the association. During those years, the mailboxes were considered federal property and the USPS was responsible for the maintenance and replacement of the boxes. In Tahoe Donner’s situation, the USPS determined that they can no longer get replacement parts on the old cluster boxes and that future replacement of the units is the subdivision’s responsibility. This comes out of the growing homeowner association dynamic in the nation where new developments are now required to construct mailbox clusters for all units in the subdivision where rural carrier service is established. The USPS will not allow adding additional cluster boxes to address demand due to union agreements with the carriers which requires mail to be in sequential order. Thus we cannot simply add a couple boxes on the end of each location. Tahoe Donner will have to build and purchase approximately 6,500 cluster box units to address the overall issue including new service requests. As such, several years ago Tahoe Donner prioritized regular replacement of select units every year in the Reserve Replacement Fund to address identified cluster box issues as well as the larger project as described above. The General Plan Committee is currently discussing the large project for prioritization and implementation in the very near future.

While this long-term project is prioritized and planned, Tahoe Donner has established a short-term resolution through improved maintenance and communication with members who currently have mail service at the cluster box units. Members can now report cluster box maintenance issues to clusterbox@tahoedonner.com. Tahoe Donner will coordinate access to the respective cluster box unit with the USPS and then perform appropriate maintenance including repair and/or replacement of the entire unit. The USPS will facilitate access into the unit, removal of the mail, and then replacement of the mail.

Mailbox Cluster Unit FAQs

  • What is going on with the existing units which are currently out of order? The USPS has identified 15-20 possible units that match the existing cluster boxes which are being made available to Tahoe Donner to replace boxes in the short term in lieu of the above issue. They are tentatively scheduled to arrive in Truckee by the beginning of July. Tahoe Donner and USPS will identify any further units that need box replacement as opposed to pedestal replacement and prioritize accordingly. Tahoe Donner has identified with the help of USPS pedestal replacement provider and ordered enough to address the issues at the Northwoods and Northwoods location where the boxes are still in working order, but the pedestals need to be replaced to bring them back into operation. They are tentatively scheduled to arrive at Tahoe Donner by the end of June. Upon delivery, Tahoe Donner will follow new procedures established to install new pedestals on the old units within a week of delivery.
  • How do I get a mailbox in the cluster box units located in Tahoe Donner? To apply for mail delivery for a Tahoe Donner address, the member must request delivery at the United States Postal Service Truckee Downtown office located on Jibboom Street. The USPS will determine if there is an open location for the Tahoe Donner address. If the USPS determines there is space, the USPS will issue key and begin delivery at the respective box location.
  • Why can’t I get a mailbox unit? The USPS may determine that there is not an open location for the Tahoe Donner address, thus they will deny the request for mail delivery. The member can then request a P.O. Box for mail delivery, and/or revisit periodically to see if an appropriate space opens.
  • Who is responsible for the maintenance and replacement of the units? Tahoe Donner is now responsible for the maintenance and replacement of the cluster box units. For maintenance-related reports, email clusterbox@tahoedonner.com.  Please identify: name of person reporting, day time phone number, cluster location, unit number, issue, and if possible, attach photo of the unit. This will help to address the reported issue.
  • Who do I contact to report a maintenance issue? For maintenance-related reports, email clusterbox@tahoedonner.com. Please identify: name of person reporting, day time phone number, cluster location, unit number, issue, and if possible, attach photo of the unit. This will help to address the reported issue.
  • What is the long-term plan for the cluster box units in Tahoe Donner? Several years ago Tahoe Donner prioritized regular replacement of select units every year in the Reserve Replacement Fund to address identified cluster box issues as well as the larger project as described above. The General Plan Committee is currently discussing the large project for prioritization and implementation in the very near future.

June 17, 2016

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Grab Some Food and Catch a Ride to Truckee Thursdays



Back by popular demand, Tahoe Donner is providing 
a free shuttle service to and from Truckee Thursdays. Downtown Truckee Thursdays is a great community event with live music, great art, Foothills Farmers Market, children’s activities, a beer garden and a variety of vendors. The event takes place in Downtown Truckee through August 18 from 5 – 8:30 p.m.

The complimentary shuttle service for Tahoe Donner members will run to and from the event. The shuttle will leave from Trout Creek Recreation Center starting at 4:30 p.m. and will run every 15 minutes, with the last shuttle departing Trout Creek at 9:15 p.m. Shuttles from downtown returning to Trout Creek will begin at 4:45 p.m. and will run every 15 minutes, until 9:30 p.m. We will adhere to this schedule as best as possible, but unforeseen traffic issues may cause delays.

New this Year – TD Eats
While you wait for shuttle pick up at Trout Creek Recreation Center, enjoy food and beverages from TD Eats, our summer food truck that will be at Trout Creek Recreation Center every Thursday night in conjunction with Truckee Thursdays, operating from 4:30 – 9 p.m. Affordable dinner and snack options include ahi sliders, BBQ pulled pork, roasted corn, chicken fingers and more. See the menu here.

Please no pets, bikes, or large strollers on our shuttle. For more information, please call Member Services at 530-587-9400 or Trout Creek Rec Center at 530-587-9437.

June 8, 2016

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School Bus Safety: When Should You Stop?



Many drivers are confused about the exact school bus laws and proper right of way rules.  It is estimated that over 50,000 motorists illegally pass buses every single day.  School buses flash yellow lights when preparing to stop to let children off the bus. The yellow flashing lights warn you to slow down and prepare to stop.  When the bus flashes red lights (located at the top front and back of the bus), you must stop from either direction until the children are safely across the street and the lights stop flashing*. The law requires you remain stopped as long as the red lights are flashing.  Keep in mind that older-model school buses do not have the red stop sign that folds out.  So as long as you see the flashing lights come on, a driver of a vehicle meeting or overtaking the stopped bus from either direction must stop and wait until the bus moves again or the red lights are off.

What else can we do to keep our children safe on their way to and from school? Parents should talk to their children about a few school bus safety rules.  For example, when the bus approaches, make sure children know to stand away from the curb and line up away from the street.  Teach them to wait until the bus stops, the door opens and the driver says that it is OK before stepping onto the bus.  Remind them to use the handrails when entering and exiting the bus.

In addition, if they have to cross the road, make sure they wait on the sidewalk or side of street, and when it is time to cross the street, they should wait for the bus driver to guide them safely across the road.  Children should never walk behind the bus and, if they drop something near the bus, make sure they tell the bus driver.  Children should never try to pick up items near the bus because the driver’s view may be obstructed.

According to the National Highway Traffic and Safety Administration (NHTSA) school transportation is eight-times safer than riding in a car with parents or guardians.  However, most school bus-related deaths and injuries occur while children are crossing the street.  To help keep children safe, motorists should pay close attention to school buses and be aware and obey the flashing lights.

*According to Section 22454 of the California Vehicle Code, if a driver fails to stop for a school bus, one can receive a fine for $1000.00.

Content provided by permission of Glenshire/Devonshire Residents Association.

June 7, 2016


Paperless Communication Program



Let’s go green! Enroll in our electronic communication’s email opt-in program to receive official communications via email and drop the snail mail. Together, we’ll save money and trees and help the environment by producing less paper waste.

You may log on to tahoedonner.com/opt-in to enroll online, or complete and sign the attached document and submit to us via fax or email.

Questions? Send us an email or call us at 530-587-9400, ext. 0.

Note: Paperless communication does not include election materials and/or voting procedures, which must by California law be posted by U.S. Mail.

June 3, 2016

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Town of Truckee Gets New Logo, Branding and Website



The Town of Truckee has a new face with a new vibe. What started as a place-based marketing initiative in 2015 has evolved into a new identity for the town in 2016, consisting of two main parts: a Truckee brand identity and a redesigned website. The Truckee Chamber of Commerce recently debuted the new town branding and identity, complete with a new logo/tagline (pictured above), personality and voice. The new website is also expected to make its introduction sometime this summer.

The goal behind these developments was to find a way to create one comprehensive look and tagline that united the entire town with a new identity. After careful consideration and research, Truckee’s new tagline, “Base camp for a big life” was introduced and will be collectively used by Town of Truckee, Truckee Downtown Merchants Association (TDMA), the Truckee Chamber of Commerce and any other Truckee business who wishes to use the logo and branding, as individually approved by the Truckee Chamber.

The new logo and tagline creates a consistent, authentic message about Truckee that can now be communicated to the public across multiple channels. Businesses interested in using the town’s new branding can reference the Truckee Brand Style Guide and submit a request form, both available online at truckeechamber.com.

June 2, 2016

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Early Spring Trail Use

Help keep our trails in great shape.

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Plan Your Summer of Fun

Grab your calendar and join the fun!

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July 23 Board of Directors Meeting

Watch the July 23 board of directors meeting video.

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Slow Down and Enjoy Tahoe Donner

Slow it down and relax

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